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Mall of Scandinavia

Stockholm

What you can expect - and not expect - when purchasing from Cutters:

Normally, customer will be served according to their place in the waiting list.

We do not offer booking or time guarantee in any way

Cutters is responsible to provide you with purchased service or products. If Cutters was unable to provide you with the purchased services or products, you are eligible to receive a voucher that can be used in the future to your liking

The customer is responsible to be ready when called upon in order to receive the purchased service

We therefore recommend customers to be physically present in the salon 5 minutes prior being served, to avoid missing the place in line

Waiting times - before and after purchase

Cutters strive to provide you with a waiting time that is as accurate as possible

Waiting times are estimates only and never a guarantee. The higher the waiting time, the less accurate it becomes

Changes in waiting times are updated live through our digital channels

Waiting times are calculated by addressing the number of customers in line, number of 

 at work at any given time, the time it takes to serve a customer, and dependent on customers showing up when it's their turn. 

Hairdressers are eligible for breaks and / or lunch during workdays, which may also affect waiting times

Waiting times are due to change if any of the factors described above changes from what was originally calculated by our waiting time algorithm. This may happen at any given time. Cutters strive to update the customer with changes in the waiting times

Purchasing Cutters services always happens prior receiving the service

Purchasing services from Cutters (i.e haircut), means that you are eligible to receive the number of services that you purchased

Cutters do not guarantee that service will be completed at the date of purchase, although Cutters will strive to make this happen

Cutters do not guarantee that the purchased service will be delivered within the estimated waiting time, nor to the original queue position, although Cutters will strive make it so

If you do not receive the purchased service within the day of purchase, to the estimated waiting time, or place in queue, Cutters is still determined to provide you with the purchased service, and will provide you with a voucher that can be used at a later point

Purchasing is only available through the stores offered payment methods or through the mobile app. Usually payment cards and / or mobile payment solutions. This may change without further notice.

All purchasing is in compliance with local legislation. All purhcases are eligible for a receipt. This receipt is usually sent digital through e-mail or SMS.

If you require a copy of your receipt, please get in touch with the salon you purchased from

Cutters will strive to serve the customer next in line, as soon as a hairdresser becomes available.

Cutters reserve the right to choose to serve any customer in any order if necessary

If a customer is not present when the customer is called to be served, the hairdresser may remove the customer from the queue, all within reason and judgement by the serving hairdresser

Purchasing products with Cutters is completely self-serviced

Purchasing products with Cutters always happens prior receiving the product 

There is no guarantee that the purchased product is available in store. If so, you can pick up the product in another store 

Customers can pay for products through Point of Sale in salon, or through our smartphone app

Information about purchasing and picking up products are provided at the pick-up point

All products must be paid for before the customer exits the salon

Cutters is haircut and simple styling only.

Cutters do not offer other services like hairwash, hairstyling or beardstyling 

The Customer may communicate the expectations to the hairdresser. The hairdresser will try to meet those expectations to the highest customer satisfaction possible

Cutters is a 15 minute haircut, which means that hairdressers are trained to provide most haircuts in 15 minutes service

If the service require, the hairdresser may spend more or less time than 15 minutes

Cutters offer a satisfaction guarantee to served haircuts

Cutters will offer a free correcting haircut at any salon if the customer would like to take advantage of the satisfaction guarantee

Customer will need to provide the receipt and show / explain what the customer is not satisfied with in order to receive the free haircut

Customers in some countries are eligible to generate and send voucher codes to friends, called referral codes

Each code grants the user of the referral code one free haircut

Codes are sent through the channel of the customers choice, for instance text message, whatsapp or facebook messenger

The sender may be eligible for a free code if a certain amount of the sent referral codes are used / redeemed. Thus, the sender has an incentive to see that friends actually use their referral codes for a free haircut with Cutters

A referral code is only valid within the country the sender is registered in. For instance, a referral code sent by a Swedish customer is only valid for use in Sweden

Cutters reserve the right to stop / cancel the option of sending referral codes at any given moment

Only customers that have received at least one haircut with Cutters can send referral codes. 

Anyone receiving a voucher code from a friend (Customer to Customer), is defined as receiving a referral code

The code is a unique code that will grant the user a free haircut. Once the code has been used, the code becomes invalid for future use

The code comes with an expiry date, usually two month from time of generation. Once expired, the code becomes invalid for future use

Cutters restricts the use of referral codes to once a person, even through that person  receives multiple valid referral codes. For instance, if customer A sends a referral code to customer B, then customer B can use this code freely. If customer C then sends a referral code to customer B, this referral code becomes invalid and cannot be used by customer B

A referral code can only be used once per sender / receiver pair. For instance, if customer A sends to Customer B then Customer B can use the code freely. If Customer B then sends Customer A a referral code, the referral code will be invalid and cannot be used by customer A. If Customer A sends a second referral code to Customer B, the referral code becomes invalid and cannot be used by customer B.

Only new customers of Cutters can use referral code. If you have cut your hair with Cutters before, you cannot use a referral code, even though the code is valid of other reasons.  

Cutters restricts which salons referral codes can be used with. Not all salons are available for referral codes

A voucher code received from Cutters directly, is defined as a voucher code and is valid for one free haircut

A voucher code may be restricted to one and only one customer, to a specific salon,  to one country and always comes with an expiration date

Voucher codes can be used with the mobile app



Download our PDF file describing Cutters privacy conditions and how we process personal information and cookies across all countries

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